Health Experience Design 2022: Schedule

8:15am EDT

Breakfast

9:00am EDT

Leadership Forum: Using Strategic Foresight to Envision Future Health Experiences Room 3ALiz Possee Corthell • Martin Davis Workshop: Building a Practice of Inclusive Design Room 3Lauren McAuliffe • Nedret Sahin • Amy Wicks • Caitlin Gebhard • Megan Campos Workshop: Introduction to Behavior Change Design for Health Room 1Dustin DiTommaso • Gina Nwose Workshop: Practical JTBD: From Insight to Action Room 2Jim Kalbach

12:00pm EDT

Lunch Ballroom Lobby

12:45pm EDT

Conference Kickoff BallroomTiffany Mura

1:05pm EDT

Keynote: Flux: 8 Superpowers for Thriving in Constant Change BallroomApril Rinne

1:45pm EDT

Keynote: Creating Equity At Work Through Design Thinking BallroomDr. Samuel L. Bradley, Jr.

2:05pm EDT

Coffee Break Ballroom Lobby

2:15pm EDT

Championing Global Users and Colleagues in Healthcare UX Room 2Lindsey Messervy • Jody Butts Policy, Partnerships, Empowerment, and Strategic Interventions : Cross-Disciplinary Approaches to and Perspectives on Designing Health Equity Room 1Chōkdee Rutirasiri • Jesse Flores • Maggi Price, Ph.D. • Feyi Aworunse, OD, FAAO • Marissa McKeever

2:20pm EDT

Meet C.L.Ai.R.A., an AI with purpose: How designing the first AI woman of color for social impact and equity led to a cultural phenomenon Room 3Nedret Sahin • Megan Campos • Abran Maldonado

2:40pm EDT

Innovation as a Product: Lessons from Memorial Sloan Kettering Cancer Center’s Technology Incubation Team Room 2Lindsey Messervy • Louis Riccardi

2:45pm EDT

Why we’re using wearables in building design to measure experience Room 3Nedret Sahin • Megan Campos • Meredith Banasiak

3:00pm EDT

Realizing Design Operations to Realize Outcomes: A Framework for improving design practices inspired by 7 years of enhancements at Novo Nordisk Room 2Lindsey Messervy • Alisan Atvur

3:05pm EDT

Experiments with Extended Reality (XR) Tech to Enhance Cancer Care Room 3Nedret Sahin • Megan Campos • Gijs Brouwer

3:10pm EDT

Spotlight Sessions: Equity by Design Room 1Chōkdee Rutirasiri • Jesse Flores • Adam Dole • Marina Rakhilin

3:20pm EDT

Developing an equity- and anti-racism-focused design practice Room 2Lindsey Messervy • Javiera Arenas • Raj Kottamasu • Hrudaya Veena Yanamandala

3:25pm EDT

Designing Empathetic Virtual Clinical Trials Room 3Nedret Sahin • Megan Campos • Leemor Yuravlivker

3:30pm EDT

Trauma-Responsive Design Research: A Model for Change Room 1Chōkdee Rutirasiri • Jesse Flores • Rachael Dietkus, MSW, LCSW, CCTP

3:40pm EDT

Evolving Design & Innovation Practices Panel Room 2Lindsey Messervy • Louis Riccardi • Alisan Atvur • Jody Butts • Javiera Arenas • Raj Kottamasu • Hrudaya Veena Yanamandala

3:55pm EDT

Coffee Break Ballroom Lobby

4:10pm EDT

Chair Yoga BallroomPaige Oldaker

4:20pm EDT

Keynote: Human-Centered AI: Ensuring Human Control, Enhancing Human Performance BallroomBen Shneiderman

5:00pm EDT

Keynote: Neurodiversity in Inclusive Design BallroomLauren McAuliffe

5:20pm EDT

Keynote: Bolstering Nurse Innovation to Combat Systemic Failures in Healthcare BallroomRebecca Love, RN, BS, MSN, FIEL

5:40pm EDT

Day 1 Closing Remarks BallroomAmy Weber

5:45pm EDT

Cocktail Reception Ballroom Lobby

8:15am EDT

Breakfast

9:00am EDT

Day 2 Kickoff BallroomAmy Weber

9:10am EDT

Keynote: Do no harm - How the health care sector is taking climate action BallroomDr. Amy Collins

9:40am EDT

Keynote: Human-centered Business with JTBD BallroomJim Kalbach

10:25am EDT

Lunch & Learn Announcements Ballroom

10:35am EDT

Coffee Break Ballroom Lobby

10:50am EDT

How Nurses Are Using Design to Create an Innovation Infrastructure in Healthcare Room 3Rachael Acker • Hiyam M. Nadel MBA, RN • Marion Leary Digital Therapeutics in Mental Health Room 1Tiffany Mura • Joris van Dam, PhD Asking Better Questions with Behavioural Design Room 2Dustin DiTommaso • Pauline Kabitsis

11:10am EDT

Adapting and Creating Healing Environments: Lessons Nurses Have Learned From the COVID-19 Pandemic Room 3Rachael Acker • Terri Zborowsky • Debbie Gregory

11:20am EDT

Novel Therapies Inspire Novel Engagement Practices Room 1Tiffany Mura • Susanna Goldenstein • Kenny Gibbons

11:25am EDT

Analogue Lessons for the Digital World Room 2Dustin DiTommaso • Ricky Stoch

11:30am EDT

Healing Our Profession by Diversifying The Nursing Narrative Room 3Rachael Acker • Ravenne Aponte, BA, BSN • Joanna Seltzer Uribe

11:45am EDT

A Patient Centric Approach: Putting Experience Design into Practice Room 1Tiffany Mura • Erica Devine

11:50am EDT

Innovation for Wellbeing Faculty Fellowship: the OSU Dream Team Room 3Rachael Acker • Taura Barr

11:55am EDT

Innovation in Life Sciences Panel Discussion Room 1Tiffany Mura • Joris van Dam, PhD • Susanna Goldenstein • Kenny Gibbons • Erica Devine Using chatbots and behavioral change coding to help people quit smoking during the Covid-19 pandemic. Room 2Dustin DiTommaso • Emma van Damme

12:00pm EDT

Health Experiences That Heal & Empower Frontline Workers Panel Room 3Rachael Acker • Ravenne Aponte, BA, BSN • Joanna Seltzer Uribe • Hiyam M. Nadel MBA, RN • Terri Zborowsky • Debbie Gregory

12:25pm EDT

Lunch & Learn: So You Want to Improve the Patient Experience, But How? (HINT: Ask Patients!) Room 1Jen Horonjeff Lunch Break Ballroom Lobby

1:25pm EDT

Designing for Human Transformation Room 3Nedret Sahin • Megan Campos • Phnam Bagley From One-to-One to Many-to-Many Room 1Kevin Silver • Danielle Hicks My Mental Health Crisis Plan: A Tool that Redesigns Information Access so Individuals Have a Voice During a Mental Health Crisis Room 2Amy Wicks • Liz Possee Corthell • John Torous MD, MBI

1:45pm EDT

Changing Mental Healthcare Treatment through AI + Psychedelics Room 3Nedret Sahin • Megan Campos • Aditya Sankarabhotla

1:50pm EDT

Redesigning Discharge Planning for Value-Based Care: Lessons Learned from Deploying a Novel Decision Support System and Workflow to Optimize Care Transitions Room 1Kevin Silver • Anant Vasudevan

2:00pm EDT

How virtual care eliminates barriers to sleep disorder screening and long term care Room 3Nedret Sahin • Megan Campos • Dr. Chelsie Rohrscheib (Ph.D) Case Study: Co-designing a task sharing model with a Behavioral Health team to meet the needs of patients and providers Room 2Amy Wicks • Liz Possee Corthell • Emily Friedman

2:10pm EDT

How to Drive Digital Patient Engagement Without Losing the Human Connection Room 1Kevin Silver • Andrea Arauz, CSM

2:15pm EDT

Reimagining the Future of the Patient Experience Room 3Nedret Sahin • Megan Campos • Marisha Thakker

2:30pm EDT

Designing Friction-free Experiences with Service Design Room 1Kevin Silver • Jon Robinson The Race for Mental health Room 2Amy Wicks • Liz Possee Corthell • Jaryn Miller Panel Talk: Tension Between Humanity & New Technology Room 3Nedret Sahin • Megan Campos • Phnam Bagley • Aditya Sankarabhotla • Dr. Chelsie Rohrscheib (Ph.D) • Marisha Thakker

3:00pm EDT

Coffee Break Ballroom Lobby

3:15pm EDT

Keynote: Co-creating community-led solutions for social work with Latinx populations BallroomRocío Calvo, PhD

3:45pm EDT

Keynote: Age-inclusive Design is Foundational for Global Health Equity BallroomMichael Phillips

4:15pm EDT

Keynote: Behavior Change at Headspace Health BallroomChristelle Ngnoumen, PhD

4:45pm EDT

Closing Remarks BallroomTiffany Mura